I was initially disappointed when I received my grill, as it had been assembled incorrectly. However, after contacting the company by email, I was pleasantly surprised by how quickly they responded. They called me right away and arranged for a representative to come all the way to Sahel to fix the issue — at no extra charge.
The technician was professional and efficient, and shortly after he left, I received a follow-up call to make sure everything was sorted out to my satisfaction.
The product itself is great, and the exceptional customer service truly sets this company apart. Highly recommended!